Shipping policy
Shipping and Delivery Policy
Last updated: 25 July 2026
UK Delivery
Standard delivery is free to most UK addresses, except where a delivery charge is shown on the product page or at checkout. Delivery charges may apply to our Christmas card range, particularly large or heavy items, and certain remote locations.
Any applicable delivery charge will be clearly displayed before you complete your purchase.
International Delivery
We also now ship to USA and Canada. This is shipped via DHL or Fed Ex.
Dispatch and Delivery Times
We aim to prepare and dispatch orders as quickly as possible up until 3pm.
Most orders sent using our free standard delivery service are expected to arrive within three working days. Working days are Monday to Friday, excluding UK bank holidays.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as postal delays, severe weather or unusually busy periods.
Delivery Services
Depending on the size, weight and value of the order, we normally use:
- Royal Mail Tracked 48 for standard delivery
- Royal Mail Tracked 24 for faster delivery
- Parcelforce or another suitable courier for larger, heavier or higher-value items
Where tracking is available, tracking information will be sent to the email address provided with your order.
Selecting an express service affects the delivery method but does not necessarily alter the time required to prepare and dispatch the order.
Faster Delivery
A faster delivery option may be available for an additional charge. The available service, estimated delivery time and cost will be displayed at checkout.
Faster delivery times are estimates rather than guaranteed delivery dates unless the checkout specifically describes the service as guaranteed.
Larger and Heavy Items
Large, heavy, fragile or unusually shaped items may require a specialist delivery service.
Additional delivery charges may apply to these items, particularly for delivery to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands or other remote postcodes.
Where an additional charge applies, it will be displayed at checkout or we will contact you before dispatch. We will never take an additional payment without your agreement.
Delivery Address
Orders can only be sent to the delivery address entered when the order is placed.
Please check the address carefully before completing your purchase. For security reasons, we might not be able to change an address after an order has been submitted.
If you notice an error, please contact us as soon as possible. If the order has not been dispatched, we may need to cancel it so that you can place a new order using the correct address.
We cannot accept responsibility for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer.
Multiple Items
Where an order contains several items, they may occasionally be dispatched in more than one parcel. If this happens, you may receive more than one tracking number, and the parcels may arrive separately.
You will not be charged additional delivery costs unless these were clearly displayed and agreed at checkout.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please check the tracking information first.
If the tracking has not updated, the delivery is significantly delayed, or the parcel is shown as delivered but has not been received, please contact us. We will investigate the delivery with the carrier and help resolve the issue.
Responsibility for the goods remains with Longfield Community Hospice until they have been delivered to you or to a person you have nominated to receive them.
Items Damaged in Transit
We carefully package orders to help protect them during delivery.
If an item arrives damaged, please contact us as soon as possible. Where possible, include photographs of:
- The damaged item
- The external packaging
- Any damage to the parcel
- The delivery label
Please keep the item and packaging while we investigate. We will explain the available replacement, return or refund options. Your statutory rights are not affected.
Delivery Restrictions
Some items cannot be sent using every delivery service because of their size, weight, contents or carrier restrictions. Any relevant delivery limitation will be stated on the product page or communicated before dispatch.
We reserve the right to cancel and refund an order if we are unable to deliver it safely or legally to the address provided.
Contact Us
If you have a question about delivery or an existing order, please contact us through our website contact page or email:
Please include your order number so we can assist you promptly.
Thank you for shopping with Longfield Community Hospice. Every purchase helps support hospice care for people and families across Gloucestershire.